Frequently Asked Questions

1. Are inflatables safe?
2. How safe are your inflatables?
3. Do you have insurance?
4. What are my responsibilities?
5. How does the inflatable unit stay inflated?
6. Who sets up the inflatable?
7. What time do you deliver and pick up the inflatable?
8. How much room do I need?
9. Can you set up in parks?
10. Can your inflatables be set up indoors?
11. Can I set up the inflatable near my pool?
12. Why can't I pick up the inflatable and set it up myself to cut costs?
13. What is the policy in case of rain or high wind?
14. How far in advance should I make my reservations?
15. How do I make a reservation?
16. Do you require a deposit?
17. Can I cancel my reservation?
18. What methods of payment do you accept?
19. What are your hours?
20. What are your delivery charges?

Are inflatables safe?

Absolutely! As long as all the rules outlined in the operator safety acknowledgeent form are followed, and the unit is supervised at all times, they are very safe. We will request your signature on this form and give you a copy on the day of the delivery.

How safe are your inflatables?

Our inflatables are constructed with quality and safety in mind! All of our units have a safety entrance/exit ramp for the children's protection and safety and emergency exit flaps in the roof. Each unit is constructed of only the very best American made commercial grade 18 to 21 oz. vinyl, with double and quadruple stitching. All of the materials are fire retardant. The windows of the bounces are made of specially designed mesh netting, which allows for easy viewing and minimizes the chances of getting entangled. We securely stake the base of all inflatables into the ground. Four 50-200 lb. sand bags secured within commercial-grade duffle bags are used for surfaces such as packed gravel, cement or asphalt where stakes cannot be used. Each of our inflatables is equipped with a non-removable list of rules. We will also supply recommended guidelines for safe use and recommended number of children allowed in the inflatable at any one time. Beware of cheap, unsafe, imitation inflatables!

Do you have insurance?

Yes. Incredible Inflatables, LLC is fully licensed and insured for rentals that we set up.

What are my responsibilities as the renter of the moon bounce?

A responsible adult must be assigned to supervise all activity in and around the moon bounce while it is in use. The responsible adult must know and enforce all the safety rules. The renter is responsible for the safety of all participants and the care of the equipment.

How does the inflatable unit stay inflated?

We setup the unit and inflate the bounce or slide with a fully enclosed blower motor that must stay on the entire time that the inflatable unit is being used (unless winds exceed 25 mph or it starts to rain, in which case the motor must be shut down). There are no moving parts exposed on the blower unit, which is a very important safety feature when there are children around. The blower unit must be located within 75 feet of an electrical outlet.

Who sets up the inflatable?

We set up the bounce or slide and take it down when we come to pick it up. This is done to ensure your safety and the safety of the equipment. Set up time is approximately 20 minutes for the bounces and 25-30 minutes for the combos and slides. Our obstacle course and water slides takes us 45 minutes We ask that if you are done with the bounce or slide please shut down the blower. The inflatable must be inflated before it is taken down so that we can inspect and do a cleaning of the unit. We ask that if you use the slide as a WATER SLIDE that you wash any mud from the unit, turn the water off, and empty the pool one hour before we arrive. Please LEAVE THE WATER UNITS INFLATED, so that it may be dry when we pick it up. This hour will not be included in your rental time.

What time do you deliver and pick up the inflatable?

We create our delivery schedule based on party times the day before delivery. We will call the evening before and make sure our time works with your plans. In order to ensure that everyone has the maximum rental time, we deliver and pick up in the same order. We will be there anywhere from 1 to 3 hours before your party time for set up. You do not pay for set up or take down time. Your rental period is for a day, 6 hours or more depending on pick up schedule. Overnight set ups are available for an additional charge. We pick up the unit after the party is over, but please allow up to 3 hours for pick up. If an exact delivery or pick up time is needed, just let us know. We will be more than happy to make any arrangements that you may need.

How much room do I need?

Approximately a 20' by 20' area should be plenty of room for the bounce houses and a 20' by 40' area for the slide. We also need to consider vertical clearance which will be between 18 – 22 feet high. The area should be level, free of rocks, sticks, animal droppings, etc. and any in ground sprinkler systems should be shut off and not sticking up. Please make us aware if you have a sprinkler system. The unit should be within 75 feet of an electrical outlet. Hose is not provided for water units. You will need to have enoph hose to reach the Slide. The inflatables can also be used indoors. Please specify which surface the inflatable is to be set up on, so that we can provide the appropriate anchors. Please clean and clear the area for the inflatable prior to our arrival time.

Do you set up in parks?

Yes. We require a non-refundable deposit in the amount of the park permit fee.  A generator may need to be used as well, for not all park locations have electricity. We can provide a generator for an additional cost. If you use your own generator, it must have a spark-arresting muffler.

Can your inflatables be set up indoors?

Yes, our units can be set up inside or outside! You will need to have enough ceiling height (about 18-22 feet) to accommodate the inflatable. Our small inflatables are no problem.  Just give us a call if you have questions.  The inflatable must not be set up to near hot lights, a/c vents, or any fire hazard. Many commercial halls, malls, gyms, etc. will do just fine.

Can I set up the inflatable near my pool?

No. Safety is our number one concern. The bounce or slide must be set up a safe distance from any pool, at least 20 feet.

Can I pick up the inflatable and set it up myself to cut costs?

No, Our insurance doesn't allow that.

What is the policy in case of rain, cold temperatures or high wind?

THE INFLATABLE BOUNCES MUST NOT BE USED WHEN WET INSIDE, CURRENTLY RAINING, THE TEMPERATURE IS LESS THAN 45° FAHRENHEIT, OR WHEN WINDS EXCEED 25 MPH! THIS IS A VERY IMPORTANT SAFETY ISSUE!  If it starts to rain and the inside of the bounce gets wet, everyone should exit the bounce, the blower unit should be turned off at the unit, and then unplugged. The bounce unit becomes very slippery and dangerous when wet. Once the rain stops, plug the blower unit back in and turn it on. You can wait for the unit to dry or dry it with towels. Once dry, the bounce should be once again safe to use. We are very fair with our weather policy. We will always do the right thing. **Please call us at 540-868-9999 if you have weather related questions once your unit has been set up. No refunds will be given once the inflatable has been set up.

How far in advance should I make my reservations?

Please make your reservations as soon as possible. All of our inflatables (bounces and slides) are very popular and sometimes we are booked weeks and even months in advance. The sooner you call, the more likely you are to be able to obtain the item you want.

How do I make a reservation?

Online.  You can sign the contract and pay the deposit all on the website.  This is the software we use to keep track of our orders.  Or you can call us at 540-868-9999. If there is no answer, please leave a brief message with your name, number, event date and which unit you are interested in and we will return your call. It is our goal to personally answer every call, but sometimes our kids stuff get in the way.  If you leave a message it is our promise that we will call you back.

Do you require a deposit?

Yes, Incredible Inflatables requires a $50.00 deposit after  placing an order and you have read and signed the rental agreement. Deposits are required within a week of receiving the contract via email. Deposits can be check or money order, or you may elect to pay with your credit card.  The total or remaining balance will be due at the time of delivery.

Can I cancel my reservation?

Yes. All cancellations must be called in prior to Thursday before your rental.(except for weather and family emergencys) Here at Incredible Inflatables, we do our best to accommodate all customers in times of unforeseen weather and/or emergency conditions. For this reason, we stay tuned to the local weather conditions in and approaching our area. We ask that all customers do their part and stay informed as to any weather conditions approaching their area too. In order for us to better serve all customers, we have developed what we feel is a fair policy for cancellations due to weather. Sometimes rain may be occurring in one town but not the town right next to it, and it might only last a few minutes.

For this reason, the decision to cancel due to weather is left solely to the customer. Customers who cancel due to weather will receive a full refund including deposit, or the money can be put towards a future rental. In order for all customers to be delivered on time we occasionally deliver several hours in advance of scheduled rental time. The customer is responsible for notifying the office BETWEEN 7:00 - 8:00 AM OR BEFORE THE DRIVER DELIVERS ON THE DAY OF THEIR RENTAL if they need to cancel. Once the equipment is delivered there is NO REFUND. If the weather is questionable, an Incredible Inflatables, llc. Representative (Kelly) may contact you the morning of the rental. If a verbal acceptance of the delivery is given over the phone on the morning of the delivery and the customer declines the rental when the driver gets to the rental location, the customer loses their deposit in order for us to pay for labor and fuel.

What methods of payment do you accept?

For your convenience, we accept cash, debit card, Visa, MasterCard, Discover, American Express, and checks.  Please make checks payable to Incredible Inflatables, llc.

What are your hours?

At Increcredible Inflatables we understand how busy life is during the day, that is why we have long hours, seven days a week to be able to assist you at any time. Our current hours of operation are from 7:30 AM - 10:00 PM.

What are your delivery charges?

We charge a small delivery charge depending how far you are from our warehouse. Our rental program determines the fee based on the mileage we have to drive from our warehouse to your location through google maps. The first 16 miles that our truck has to drive is included. Keep in mind our delivery truck gets 6mpg and labor costs $25/hour for them to drive twice to your location. Below is a chart of the charges after that. 17 miles $9 18 miles $12 19 miles $17 20 miles $21 21 miles $25 22 miles $30 23 miles $35 24 miles $37 25 miles $40 26 miles is set at $500, but please call, our way of limiting our delivery area.

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